When a basement window causes water damage, the next step is to contact a window well repair professional to assess the situation and determine the cause of the well failure. Common issues include a homeowner not excavating down to the weeping tile for proper drainage when installing a new or enlarging an existing window well, or the well not being properly attached to the home’s wall. When a window well is not properly attached, the ground beneath the well shifts from Edmonton’s freezing temperatures, lifting the well and clogging the drain pipe with soil and debris.